Where can I purchase Narwal vacuum cleaners and accessories?
Narwal products are available for purchase on our official website, at Narwal retail stores, as well as on Shopee and Lazada official stores.
Can I schedule a demonstration or test the Narwal vacuum cleaner before purchase?
Yes, contact us to schedule a demonstration or find a showroom near you. Showroom locations can be referenced on Locate us
Do you offer servicing or repairs for Narwal vacuum cleaner?
Yes, we offer servicing or repairs for Narwal vacuum cleaners, but only for devices that are officially sold by us.
Payment
Which payment methods are supported?
We accept credit/debit cards, online banking, e-wallets, and installment payments for your convenience.
Can I pay in installments?
Yes, we provide installment payment options for eligible purchases as well as financial providers. Contact us at +60166762766 or email us at me@mynarwal.com for more information on installment plans.
Is there any service charge if I pay by credit card?
No, there is no additional service charge for credit card payment.
Orders & Shipping
How can I track my order?
Once your order is shipped, you'll receive an tracking number from us. Simply click on the provided link to track your package in real-time. For any questions, contact us at +60166762766 or email us at me@mynarwal.com.
Do you deliver on the weekends?
We ship out orders from Monday to Friday, but deliveries can occur from Monday to Saturday.
Can I edit my order after confirmation?
Unfortunately, once an order is confirmed, it cannot be edited. If you need assistance or have any concerns about your order, please contact our customer support team at +60166762766.
Are all the products delivered across Malaysia?
Yes, we deliver our products across Malaysia.
How long will I get my items after the order is confirmed?
You'll receive your items within 2-5 working days after confirmation.
Warranty
How can I register for warranty of my machine?
Warranty registration is automatic based on the product serial number. No action is required from you to register for warranty.
How long is my machine covered under Manufacturer Warranty?
1 Year local warranty is provided against all manufacturer defects.
*Not applicable to accessories.
How can I make a claim under Manufacturer Warranty?
To make a claim under the Manufacturer Warranty, please contact us +60166762766 or email us at me@mynarwal.com . We'll guide you through the process and assist with your claim promptly.
What are T&Cs of the Manufacturer Warranty? Where can I find it?
Our Warranty Policy details can be found on our website under the Warranty Policy section.
Returns & Refunds
Can I have a replacement if my product is broken or not working? How can I request for this replacement?
Yes, if your product is broken or not working due to defects not caused by human error, you may be eligible for a replacement under our warranty policy. To request a replacement, please contact us at +60166762766 or email us at me@mynarwal.com and provide details about the issue with your product. We will guide you through the replacement process and assist you accordingly.
Can I have a replacement if I am not satisfied with my product? How can I request for this replacement?
No, replacements are only provided for defective products. If you believe your product is defective, please contact our customer support team at +60166762766 or email us at me@mynarwal.com to request a replacement.
What is your Return Policy? Where can I find it?
Our Return Policy details can be found on our website under the Return & Refund section.
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