FAQs [Old]

Frequently Asked Questions (FAQ)

  1. Where can I purchase Narwal vacuum cleaners and accessories?
  • Narwal products are available for purchase on our official website, Narwal retail store, as well as Shopee and Lazada official stores.

  1. What payment methods do you accept?
  • We accept credit/debit cards, online banking, e-wallets, and installment payments for your convenience.

  1. Do you offer installment payment options?
  • Yes, we provide installment payment options for eligible purchases as well as financial providers. Contact us for more information on installment plans.

  1. How do I contact Narwal Malaysia customer support?
  • For assistance, contact our customer support team at +60166762766 or email us at me@mynarwal.com.

  1. What warranty coverage is provided for Narwal Vacuum Cleaner?
  • We offer a 1 year  warranty on all vacuum cleaner devices for manufacturing defects.

  1. Do you offer servicing or repairs for Narwal Vacuum Cleaner?
  • Yes, we provide servicing and repairs. Contact our customer support team for assistance.

  1. Can I schedule a demonstration or test the Narwal vacuum cleaner before purchase?
  • Yes, contact us to schedule a demonstration or find a showroom near you.

  1. Do you offer shipping or delivery services for online purchases?
  • Yes, we offer shipping and delivery services for online purchases within Malaysia.

  1. What are the operating hours for Narwal Malaysia?
  • Narwal retail store operates from 10am to 10pm daily. 
  • Narwal HQ showroom operates from 9:30am to 6:30pm from Monday to Friday. 

  1. Can I find Narwal Vacuum Cleaner in retail stores?
  • Yes, all Narwal products are available at Narwal retail stores.